Refund policy

Returns & exchanges

We want you to feel confident in your purchase. You may request a return within 7 days of delivery by emailing sales@rarestore.live with your order number and reason for return.

Eligibility

Items must be unworn, unused, in their original condition and packaging, with proof of purchase. For hygiene reasons, pierced earrings cannot be returned unless they arrive damaged, defective or incorrect. Personalised or custom items, sale items and gift cards are final sale.

Damaged or incorrect items

Please contact us within 48 hours of delivery and include clear photos of the item and packaging. Once verified, we will arrange the appropriate replacement or return at no additional return-shipping cost.

How to return an item

Contact us before sending anything back. If your return is approved, we will provide the return address and instructions. Unauthorised returns may not be accepted. Unless an item is damaged, defective or incorrect, return delivery costs are the customer’s responsibility. We recommend using a tracked service. Original delivery charges are non-refundable.

Exchanges

Exchanges are subject to availability. If the requested item is unavailable, we will offer a refund for the returned item.

Refunds

We will inspect your return and email you with the outcome. For an approved return, refund arrangements and timing will be confirmed with you by email. Original delivery charges are not refundable unless the item was damaged, defective or incorrect.